Returns & Exchanges
We have a 30-day exchange policy, which means you have 30 days after receiving your item to request an exchange.
To be eligible for exchange, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. Please note that returns will need to be sent to the following address: 6855 NE 82nd Ave. Ste 230 Portland OR 97220
If your exchange is accepted, please note we due to the fact we provide sizing charts if there is a need for an exchange by mail the custom will be responsible for shipping cost acquired, as well as instructions on how and where to send your package. Items sent back to us without first requesting an exchange will not be accepted.
You can always contact us for any return question at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
ALL custom orders are final sale once the payment is received and the email for production is approved. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept exchanges on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
At The Ink Lab, we offer exchanges on items for reasons of sizing at the customers expense for shipping. please feel free to reach out if you have any questions, before making your purchase you can contact us at firstname.lastname@example.org.
Providing the highest quality products in the Pacific Northwest.
Native owned and operated in Portland Oregon.
We approach every customer with passion and respect.
Started with a purpose and operating with care.